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Depending on the severity of the problem, you may need to upgrade your hard drive or reach out to Sony for additional support. Other causes range from hardware failure to downloading corrupted files. If your system shutdown or lost its internet connection during an update, you’ll likely experience issues related to corrupted files. If the system isn’t properly shut down or there’s a power surge, your PS4 may experience issues due to damaged files.Īnother reason you may have problems is that your PS4 failed to complete or properly install an update.

One of the more common reasons behind corrupted files on a PS4 is a power outage. What causes data to become corrupted on the PS4? Here are some more answers to your most frequently asked questions. When it’s done, all the corrupted and malfunctioning files should disappear from your drive. Make sure to back up all the relevant files to avoid any data loss. This method will erase all user-added data and restore the PS4 back to its default settings. Now, instead of choosing Rebuild database, you need to select Initialize PS4.

Follow steps 1-5 from the previous section to enter Safe Mode.

If the above methods didn’t get rid of the corrupted files, or if the files keep appearing, you may have to wipe all your data and start from scratch.

Turn on your console and check if the corrupted data still exists.

Usually, it is the 5 th option in the Safe Mode menu.

The PS4 will enter Safe Mode, select the Rebuild Database option.

Hold the Power button, it should beep twice before you release it.

(Bluetooth controllers don’t work in safe mode.)

Turn off your PS4 and connect the controller to the PS4 via a USB port.

If the file is from a video game, try to reinstall it. When you reopen the media player folder, the corrupted file should not appear anymore.

Select Delete to remove the corrupted file from your drive.

In the folder, you’ll see a “corrupt data” file.

Enter Settings and go to System Storage Management.

With a few simple steps, you can locate the file and manually remove it. When you get a corrupted data error screen for saved game data or when the game icon appears with a downward zigzag icon, the system identifies it as corrupt and stores the file in a separate folder. How to Locate and Remove Corrupted PS4 Game Files Manually Fortunately, the steps to correct the error are quite simple. If you’re having problems with your system and you’ve already tried basic troubleshooting steps, it’s likely because you have corrupted data.

Your PS4 will not read a disk even though it isn’t scratched.

Your PS4 is slow to move through menus or settings.

Your internet connection is secure, and the disk isn’t scratched, but you are still having problems. A game is lagging or isn’t loading correctly.